Me: "You know PuddyCat... You really shouldn't have said what you said to your DL."
PuddyCat: "But if I think something's wrong... I should voice out right???"
Me: "Yessss... But saying what you said to your DL is virtually a 'career-ender' move..."
PuddyCat: "Then what you expect me to do??? Keep quiet mer??"
Me: "If the current situation is not suitable for you... Have you considered doing TS work instead??"
PuddyCat: "But TS means I'm taking a demotion wor... How can??? I'm now a DTS"
The conversation continued for a little longer before we had to call it quits...
Basically, she told her DL that:
- She's not signing the bond that comes along with a training that she's suppose to attend.
- She's not willing to work extra hours
- She needs her 'rest' on the grounds of maintaining her health.
- Left out because while the rest of the team are attending training... She's stuck in the office "working".
- She's being hard done by the DL due to her non-compliance to the bonding request.
- That she's delivering well as a member in her team in spite of all the "difficulties" and "workload" she currently has.
DTS = (Less Work + More Pay) / Responsibility
Where:
DTS = Deep Technical Support
Understanding the equation:
The DTS, being the last... and HIGHEST level of technical support, should have little to do as all the work should be covered by the L1 and L2 teams. DTS should ONLY be engaged under the circumstances that the L1 and L2 teams fail to resolve a problem.
As DTS are constantly resolving difficult issues, the higher pay is most certainly warranted and that the number of years a DTS has served should also be taken into consideration when it comes to renumeration.
With the structure where there are 3 tiers of support, i.e. L1, L2 and DTS, the workload is more evenly distributed across the support platforms.
My take on the above 'statements':
Basically, the equation is somewhat correct... What's actually WRONG with it is when it is misused by certain quarters (*cough* PuddyCat *cough* *cough*) with the following criterion to gain leverage or sympathy from others:
- Constantly refusing to take up responsibilities for his/her actions
- Constantly delusional that he/she is over delivering to the customer
- Under the impression that his/her age and years of service is a determinant factor in the renumeration package he/she should receive.
- Constantly feels that whenever something screws over... It is always everyone else's fault.
NOBODY owes YOU a living!!! Get a life!!!
No comments:
Post a Comment