Recently, an service provider that I subscribe to is believed to be having some kinda technical difficulties with their billing system. In fact, as I could recall... "recently" is an understatement when describing their technical "difficulties" as they seem to have endless list of it...
One such technical difficulty concerns their coverage area, which to my opinion... is really bad, considering that I'm located in the city center most of the time. At times, I question the existence of this service provider as it becomes apparent to me that quality of service is certainly NOT one of the things that they're concerned with.
The other more chronic "technical" difficulty is one that I'd really prefer to see as a PERMANENT disability as their customer service staff seem disinterested when it comes to serving their customers. Why, you may ask should I say so??? For starters, how would you feel when you were made to wait 3 months for a phone that is promised to you as a part of the subscription package??? To further compound matters, the phone was NOT free... And if that was not enough... I had to call the customer service and the Account Manager no lesser that half a dozen times before some service was provided from their end.
With the recent billing "fiasco", I really doubt that I'd be sticking with the same service provider once my service contract with them is over... There's really nothing "smart" about a service provider that could not even pull their act together even when it comes to matters concerning dollars and cents. As of now... I am still waiting for last month's bill in order to submit my claims and I do not forsee this matter being resolved anytime soon...
WTF??? Can you gimme my bill already???
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment